1. How do I know my order is confirmed?

After completing your purchase, you will receive an Order Confirmation email.

If it’s not in your inbox, please check your junk or spam folders. If you still cannot locate it, don’t hesitate to contact our customer service team at support@all-glows.com or leave a message through our online customer service. We will gladly resend your confirmation email for your reference.

2. Can I Amend My Order?
If you would like to revise your order, please contact our customer service team at support@all-glows.com or leave a message through our online service. We’re here to help!

3. Is It Safe to Buy Online?
At Glow, we prioritize your online security. We never store financial information on our servers. Instead, we partner with trusted third-party hosting agents and payment providers to protect your personal data.
All credit card information is processed securely through Shopify Payments. The transfer of purchase details from our site to Shopify is encrypted and digitally signed, ensuring a tamper-proof transaction. Additionally, Shopify Payments is PCI DSS Level 1 compliant, the highest security standard in the industry.

4. VAT / TAX
Product prices on our US site do not include UK or European taxes. US state tax will be added to your order at checkout based on your shipping address.
Please note that you are currently browsing our US site, If you need to ship to other countries, please contact our customer service team at support@all-glows.com or leave a message through our online customer service.

5. Can I Return My Orders?
We're happy to accept returns on products purchased from all-glows.com within 30 days of the original delivery date. To ensure a smooth return process, please make sure that all jewelry is returned in its original condition, including tags and packaging.

Please refer to Returns FAQs for more detail.