Returns FAQs

1. How Can I Return My Item?
We're happy to accept returns on products purchased from all-glows.com/ within 30 days of the original delivery date. To ensure a smooth return process, please make sure that all jewelry is returned in its original condition, including tags and packaging.
Please note that all returns are subject to a return shipping fee, which will be deducted from your total refund. The cost of this label will vary based on the original shipping destination.
Please contact our customer service team at support@all-glows.com or leave a message through our online customer service to return your item.

Please Note:
• We cannot accept returns on engraved, monogrammed, or personalized items, as these have been customized specifically for you. If you receive a faulty engraved or monogrammed item, please contact us for assistance.
• Items purchased from our stockists cannot be returned through us. Please reach out to them directly to process your return.

2. Faulty Items
We sincerely apologize for any issues you've encountered with your new jewelry.
Our customer service team is here to help! Please contact our customer service team at support@all-glows.com or leave a message through our online customer service before returning your item, so we can assist you more efficiently and provide guidance on the next steps, including timelines for refunds or replacements.

3. Receiving Your Refund
We strive to process all returned orders within 14 business days. However, during peak periods, processing may take up to 30 business days.
Refunds will be credited to your original payment method.
Please note that shipping costs, customs duties, and sales taxes are non-refundable.

Still have questions?
We are here to help!
Customer service team at support@all-glows.com